Business Analyst – Customer Experience Team

Business Analyst – Customer Experience Team


POLAND, Warsaw, Krakowiaków 46 (The Park)

Employment based on a replacement contract (approx. 1.5 years).

Responsibilities:
  • Preparing local and regional reports, analyses and recommendations based on data from various sources, including: Customer Voice, KPIs, operational data, etc. for a wide range of stakeholders, including the Management Team;
  • Coordinating the processes of collecting customer feedback and conducting research, e.g. NPS and also aggregation and interpretation of key KPIs, including ensuring timeliness and implementation of individual stages/tasks as well as technical and substantive support for stakeholders in the EMEA region;
  • Ensuring high standards of data quality and correctness of indicator calculations and also development of new tools to automate analyses;
  • Support (coordination) of international projects in the field of Customer Experience, with particular emphasis on the analytical area;
  • Monitoring the progress of national and regional initiatives;
  • Supporting internal and external communication activities in the region.
Qualifications:
  • Very good knowledge of Power BI and MS Office (especially knowledge of MS Excel at an intermediate level at least);
  • Nice to have an experience in using tools such as: Qualtrics, Power Apps;
  • Very good knowledge of English spoken and written;
  • Higher education (preferred majors - Economics, Management, Marketing, or related);
  • Nice to have an experience in a similar position;
  • Experience in preparing analyses and reports;
  • Nice to have a knowledge of the Design Thinking process and Agile Project Management;
Interpersonal Skills:
  • Highly developed interpersonal and communication skills, including good teamwork skills and openness to feedback;
  • Organizational skills and independence, the ability to manage time and complete tasks on time;
  • Creativity and openness in proposing improvements;
  • High personal culture;
  • Goal orientation and willingness to learn.
What do we offer?
  • Opportunity to improve qualifications, develop and gain experience in an international environment;
  • Work in an ambitious and creative team (international team);
  • Attractive benefits package:
    • LuxMed private medical care for you and your family;
    • Fit Profit sports cards and the opportunity to participate in Employee Sports Clubs;
    • Insurance for you and your family;
    • Access to the My Benefit platform, which is funded annually with cash by the Employer and where you can shop at preferential prices;
    • Extra day off on the occasion of Barbórka (the name of the polish fest for the memory of Saint Barbara, the patron of miners – December 4th);
    • If you are a parent, we enable you to work in flexible working hours and also guarantee an additional extra day off to take care of your child. For new parents, we offer a cash benefit;
    • Co-financing for glasses;
    • Online and stationary training programs;
    • Attractive reward system - jubilee awards, awards for half-year achievements, awards of the year.
    • In a difficult life and financial situation we offer a financial support.
  • Ability to work in a hybrid system.

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