Business Analyst – HR Technology

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – were integrating a multitude of these solution elements to build the smart environments of tomorrow.

We have more than 1800 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
Business Analyst – HR Technology
Location: Kraków
Job ID: GBS0000E9

Your Impact:


As the HR Technology Business Analyst (BA), you will join our HR/IT Center of excellence and innovation. Your role will be to design and govern BA processes, tools and methodologies. Additionally, you will offer global HR technology solutions aligned to the broader HR strategy to optimize HR effectiveness and efficiency. 

Essential Duties and Responsibilities

HR Technology Business Analyst:

  • Become the trusted source for the BA methodology for HR technologies
  • Design, develop and govern the business analyst processes, tools and methodology 
  • Develop a BA Community of Expertise (CoE)
  • Serve as a liaison to global functional teams to translate business needs into technical requirements; drive technical aspects of project and solution delivery with a global mindset
  • Participate in governance model for enhancement feasibility, prioritization, requirements, and change management
  • Partner with the various HR Systems teams to design and deliver an intuitive, positive, and scalable user experience
  • Partner with other technical teams including knowledge management and the system administrators to successfully and efficiently maintain the global platforms
  • Prepare technology-related deliverables
  • Partner with Solutions Panel Leads to identify gaps of knowledge and any training that needs to occur from a business analyst perspective

HR Technology Solutions

  • Thoroughly understands and stays abreast on existing and new functionality for various HR technologies (external)
  • Monitor usage and adoption of the various HR Systems to identify system enhancements and continuous process improvement activities (internal)
  • Understands the HR technology connectivity landscape to identify the current state and potential opportunities of improvement

Here’s What You’ll Need:

  • Bachelor’s degree in Business or related field and experience in HR information systems and project management; equivalent combination of education and experience may be substituted
  • 5+ years progressive experience with IT tools supporting HR functions (ideally ServiceNow)
  • 5+ years of BA experience and participation in large scale projects
  • Ability to develop strategies for different HR tools
  • Experience in software design processes, improving functionality, widget development, campaign designs and automation
We offer:
  • International working environment and unique company culture
  • Possibility to learn about different HR related subjects
  • Opportunity to collaborate internationally
  • Personal development opportunities
  • Salary corresponding to qualification
  • Benefits package including medical care, insurance, sport activities and other

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