Business Analyst in KYC Services


Business Analyst in KYC Services
Nr ref.: 3663

Would you like to help us fight finacial crime by analysig customer data and enabling teams to focus on the right customers & risks? We are now looking for a  Business Analyst in KYC Services to help us forecast our work, prioritize customers & process and provide transparent reporting to our business partners and stakeholders.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the KYC Services Personal Banking team. We add value by keeping portfolio of High Risk customers updated with the latest KYC requirements. This way we know who we deal with how we can protect the bank and its customers . As Business Analyst in KYC Services you’ll play a valuable role in planning and reporting on our work

What you’ll be doing:

  • Monitor customer lifecycle and plan our work accordingly
  • Liase with Team Leaders and Managers to create transparent reporting fit for Stakeholders needs
  • Provide statistical outlook into the work we do
  • Forectast volumes and FTE demand needs
  • Manage Demand Plans
  • Manage Resource Planning process in agreement with Team Leaders and Managers

You’ll join a team of dedicated professionals with whom you will share a great atmosphere in the team  The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Can source, understand and interpret data
  • Can transform data into decision material
  • Communicate transparently 
  • Are able work under regulatory and time pressure 

Your experience and background: 

  • Experience with working with data
  • Ability to work independantly in Excel and be able to present data in structured and clear way
  • English on a level to communicate professionally with Stakeholder and partners

If this sounds like you, get in touch!


Next steps

Submit your application no later than 03/12/2021.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (

We reserve the right to reply only to selected applications.

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