Business Analyst

ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
Business Analyst

Location: 100% remote

Pay Rate: up to 750 PLN /MD

Tasks:
  • "Shift Left" contacts through deployment of new “Self-Service” technologies and contact channels, resulting in leaner, more efficient operations and therefore reducing cost of service
  • Identify areas of process improvement (efficiency and effectiveness) and provide recommendations for solutions that detail advantages, disadvantages and associated risks
  • Work with Application support teams and key stakeholders to define and deliver requirements, offering support and best practice advice.
  • Develop required documentation such as presentations, workshop agendas, gap analysis reports, process flow diagrams, roles/responsibilities
  • Coordinate system enhancements throughout the duration of their lifecycle, act as a conduit for requirements gathering, demonstration, testing and deployment
  • Implement and manage continuous improvement lifecycle initiatives in order to reduce cost and improve customer experience
Requirements:
  • Business system and service delivery experience
  • Business Process definition, re-engineering and improvement
  • Agile project delivery
  • Business Analysis techniques - working directly with business stakeholders and service owners
  • Service Management toolsets and portals (ServiceNow experience is welcome)   
  • Understanding end to end business processes.
  • Working to an allocated budget/forecasting time on projects or work areas
  • Service Management knowledge (ITIL certification is welcome)
We offer:
  • Attractive salary
  • Stable employment and professional development in an international environment
  • Choice of preferred form of employment
  • Work for the most recognizable Polish and global brands
  • Training and coaching
  • Long-term and interesting projects
  • Benefits (e.g. premium private health care package and sports card), good working atmosphere and team building events
  • Ongoing support from ASTEK Polska consultant
  • Cooperation with specialists in their fields

 

Dlaczego warto z nami pracować?
  • Solid Foundations
  • Ambitious Projects
  • Individual approach and friendly atmosphere
  • Famous Brands
  • Inspiring Leaders
  • Flexibility
  • Extra Benefits
  • Referral System


Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
  • Solid Foundations
  • Ambitious Projects
  • Individual approach and friendly atmosphere
  • Famous Brands
  • Inspiring Leaders
  • Flexibility
  • Extra Benefits
  • Referral System

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