SAP Business Process Analyst / Key User – BPO

Tornos, a global supplier of Swiss-type and Bar Milling manufacturing equipment, including the tooling, services, spare parts, wear parts, consumables and automation solutions that support these systems. Markets served by Tornos include: Aerospace, automotive, medical, tool and die manufacturing. Tornos is an international company focused on the future. We are always looking for talented people who support growing the business and whose capabilities can be enhanced. Today Tornos has more than 700 employees around the world. Just over half of our employees are based in Moutier, Switzerland, the other half of our employees being located in our production centers in Asia (China and Taiwan) and in our seven subsidiaries (United States, Europe and Asia).


Tornos Poland in Kąty Wrocławskie is looking for a:

SAP Business Process Analyst / Key User – BPO
Job Description


Entity: Tornos Technologies sp. z o.o / Shared Service Organization

Department: Tornos Global Service

Location: Poland

Position Title: SAP BPO Key User

Rank: Service Specialist / Junior Manager

Reports To: Head of SSC




Tornos company specializes in the manufacture of machines designed to produce parts requiring extreme precision and quality. Since our 1914 founding, Tornos has pioneered sliding headstock technology. True to our promise, “We keep you turning,” we manufacture CNC sliding headstock automatic turning machines, cam- or numerically controlled multi-spindle machines, and machining centers for complex workpieces requiring high-precision machining, all backed by our own software and services. Rooted in Switzerland, Tornos’ global footprint keeps us close to our customers. Manufacturers across a wide range of growing market segments—from automotive and medical and dental to micromechanics and electronics—turn to Tornos for unique workflow solutions.


Position Summary


in this role the right candidate would need to demonstrate experience and knowledge of SAP usage in main areas of sales & distribution, material management and customer service. However we are not looking for consultant or developer but key user who is skilled by experience on usage of these modules or majority. The SAP key user will be the first point of contact for Tornos organization people to address any SAP usage question, provide first level support without deep technical analysis. In addition SAP key user will be the link between Tornos and our external SAP consultancy provider to help in defining Tornos needs, requirements. SAP Key user will also participate in some projects to enhance the structure of SAP system or data structure. It may be required to overview continuously all existing SAP processes and ensure they interact efficiently in terms of used and shared data and processes.


Key Responsibilities & tasks
  • Act like 1st level application support for defined SAP modules for any internal queries from Tornos employee group worldwide and internal stakeholders
  • Cooperate with external SAP consultancy provider in case or major SAP more advanced issue or development requests
  • Support in maintaining data maintenance and provide guidance in improvement of data structure quality
  • Work towards SAP system and process optimization and overall performance improvement by cooperating with other internal stakeholders by identification of potential improvement areas a
  • Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and functionality of SAP processes.
  • Conduct analyses of system performance check, including compatibility with other tools and interfaces
  • Lead system, application projects and provide individual contributions to discussion
  • Represent Tornos in system, application discussion with other 3rd party providers).
  • Support implementation of processes into SAP environment including interlinks with other systems and application
  • Ensure SAP processes are documented and maintained updated
  • Other duties as directed
Critical Skills and Personal Attributes



  • SAP modules:
    • Service management (SM)
    • Sales and Distribution (SD)
    • Materials Management (MM)
  • Excellent analytical skills and data analytics
  • Computer literacy
  • Project and time management
  • English minimum B2


  • Ownership & flexibility
  • Ability to Communicate Effectively
  • Ability to work as team
  • Integrity/Trust
Education and Experience


  • IT / technical / economics university master degree or relevant


  • SAP ERP domain experience
  • Global / virtual teams cooperation
  • Production / manufactory business experience
  • Shared service centre work experience will be an asset
We offer:
  • Interesting and challenging work in the dynamic environment of the Machine Industry
  • Gaining experience in an international team, operating on different European markets
  • Package of benefits including private health care, life insurance
  • Long-term, stable employment
Dokumenty aplikacyjne kandydatów do pracy nierozpatrzone w danym procesie rekrutacji są przechowywaneprzez rok od jej zakończenia dla potrzeb kolejnych rekrutacji. Po tym okresie są usuwane, a dane osobowekandydatów nie są przetwarzane w żadnym innym celu. Aplikacji nie odsyłamy. Kontaktujemy się jedynie zwybranymi osobami. Prosimy o przesyłanie CV i innych dokumentów z oświadczeniem zawierającym zgodę naprzetwarzanie danych osobowych w procesie rekrutacji o następującej treści:
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w przesłanych dokumentach w związkuz rekrutacją na stanowisko SAP Business Process Analyst / Key User – BPO przez spółkę Tornos Technologies Poland sp. z o.o. orazspółki z grupy Tornos, jak również dla potrzeb kolejnych rekrutacji prowadzonych w ciągu roku od dniazamknięcia rekrutacji na stanowisko, w związku z którym przesłane zostają dokumenty.
Informujemy, że dokumenty bez udzielonej zgody na przetwarzanie danych osobowych nie podlegająrozpoznaniu.