Workforce Analyst

Workforce Analyst

Function: Operations


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of a Workforce Analyst 

  • Develop customized reporting mechanism for one of the account in HMS vertical e.g.:
  • Important metric/CPI reports (team performance, daily/weekly/monthly)
  • Statistic reports for analysis of process health,
  • Various reports requested by client on ad-hoc
  • Support Ops in driving extended analysis in scheduling, rostering, and reporting and other facets of Workforce Management to improve process efficiency
  • Ensure standard methodologies across portfolio in terms of Data Management
  • Leading individual assigned projects;
  • Participate in calls and meetings with higher management;
  • Take part in large projects according to manager assignments;
  • Support decision making on the processes by compiling metrics and reporting;Support any related communication process;
  • Support internal control compliance;
  • Identify process gaps, provide solutions & lead implementation
  • Provide analytics to Quality & Optimization teams

  • Relevant work experience in a reporting role;
  • Experience in Process Design & Diagnosis;
  • Excellent Excel, PowerBI, Word and PowerPoint skills;
  • Visual basic and Access database is a plus;
  • Good analytical skills;
  • Excellent communication skills: ability to synthesize information and present in written and verbal format;
  • Self-motivated with ability to work both independently and as part of a team;
  • Organized and with high focus on the details,
  • Able to work simultaneously on different challenging projects and reports;
  • Ability to prioritise multiple tasks and drive closure;
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)
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